Ordering terms

The important stuff, in plain language. If you have any questions, message us before you order.

Orders and lead time

• Everything is cooked to order. Orders must be placed at least 48 hours ahead.
• Your order is confirmed once you pay the deposit and Sandra confirms by message. If we can't make your date for any reason, we'll let you know and refund your full deposit.
• Prices on the site may change, but your order's price is the one shown when you pay the deposit.

Deposit and balance

• When you order, you pay a 50% deposit by card through Stripe. It pays for your ingredients.
• The balance is due at pickup or delivery. We'll tell you which payment methods we accept when we confirm your order.

Changes and cancellations

• Cancel more than 48 hours before your pickup/delivery date and we refund your full deposit.
• Cancel with less than 48 hours' notice and the deposit is non-refundable, because the ingredients are bought and your food is being made.
• For date or item changes, message us as early as you can and we'll do our best.

Pickup and delivery

• Pickup: we send the address and time when we confirm. If you can't make it, let us know; orders not picked up the same day can't be held.
• Delivery: within our area, for a $8.00 fee. Someone needs to be at the address to receive the order.

Food safety

• Refrigerate food you won't eat right away and enjoy it within the days we tell you at handoff. Reheat thoroughly before serving.
• Our kitchen handles wheat, egg, milk, nuts, shellfish and other allergens. We can't guarantee any item is allergen-free.

Contact

Sandilicious · (360) 555-0123 · hola@sandilicious.com